Responses (6)

C

Caitlyn_Ring

Hi @Reality. I'd suggest disconnected the Solar Charger, ensuring there are no dirt or debris on the Solar Charger itself or the connections. Once that's checked, reset the Doorbell by holding down the setup button for at least 20 seconds. You'll then need to set it back up in the Ring App with the steps under Set Up a Device. From there, you'll want to reconnect the Solar Charger and ensure it is receiving at least 4-6 hours of direct sunlight per day in order for it to provide a trickle charge. If the Solar Charger still appears to not be working after trying these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a much closer look at this for you and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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02-11-2020 17:26:27

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nash123456

Have the same issue. Got the solar panel, it started saying “not connected.” Why should I have to undo the front plate, check connections and reset every time this happens? Isn’t there a better solution to this? This is ridiculous.

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26-11-2020 02:06:33

B

Boone

> @nash123456 wrote: > Have the same issue. Got the solar panel, it started saying “not connected.” Why should I have to undo the front plate, check connections and reset every time this happens? Isn't there a better solution to this? This is ridiculous.Hello @nash123456 ,You didn't specify which Ring Doorbell model your have. I don't know if you own a Ring Video Doorbell 3 or 3 Plus, but if that is the case, there is a little known improvement that could give you the illusion that your doorbell is not charging properly. The trickle charge the Ring Video Doorbell 3 gets from being hardwired or the solar charger is solely used to charge the battery and in order to maximize the lifetime of the battery, the "Ring Video Doorbell 3" and "3 Plus" now waits for the battery to hit below 90% before using the wired power to recharge the battery. Since I don't own a "Ring Video Doorbell 3" or a Solar Charger/Panel, I'm kind of just guessing here about this, but it could be a potential explaination. [https://support.ring.com/hc/en-us/articles/360038856311-Charging-the-Battery-for-Your-Ring-Video-Doorbell-3](https://support.ring.com/hc/en-us/articles/360038856311-Charging-the-Battery-for-Your-Ring-Video-Doorbell-3)Once the battery level falls below 90%, it should start charging and display a "lightening bolt" symbol in the center of the Battery Icon on the Device page to indicate that it is charging. Even while the solar panel is then charging, it is very possible for the battery level to continue to fall until the power demand decreases and the solar can slowly catch up in bright sunlight. If you allow the battery to go below 90% and does not indicate that it has started charging again, then it could be something else, and you should call Ring Support for additional help at:[https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)Unfortunately, due to the Covid-19, their available hours have been changed also:[https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19)I hope you find this information helpful. :)

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26-11-2020 03:49:07

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pbernard123

I’m having the same issue. My video doorbell3 worked for couple days then getting not connected. Did the recommended troubleshooting disconnected from solar panel reconnected and reinstalled the whole device...Same thing. Support were very helpful I must say.

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17-01-2021 10:32:53

W

Wizross

Mine has been working fine previously, but in the last couple of weeks just displays "not connected" all the time. Have taken it off and rescured the connections, but still the same. Seems to be an issue for many having googled it.

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03-12-2020 09:43:10

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J

jpassalacqua

same here, have a gen 1, and dont think it ever worked. has full view of the sun. also have a ring solar cam and has no issues. about to call support but figured I would check with the community. does anyone here have a fully working solar charger for the doorbell?

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08-12-2020 15:13:04

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ginr
I'm having the same issue as well. It started to say 'Not connected'. I checked last time and it said it is connected but today, it says 'not connected' again. I have not touched the door bell and nothing has changed physically. Considering that others are also seeing this same issue, I think this is something Ring need to address. This is with the Ring doorbell 3 plus which is just a couple of months old.
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28-01-2021 02:18:25
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H
Hales94
We in stalled our new doorbell yesterday (gen 3 pro) with the solar power panel however in the app the panel is showing not connectedWe have checked the connections and they are all fine
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18-02-2021 15:54:31
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M
MumofSam
We have the video doorbell 2. Just got a solar charger and installed it yesterday. The app said it was connected. Took the battery out to charge it last night as it was low and still going lower, thinking that having a full battery would be better with the solar charger trickle charging it. However, since putting the battery back in the app says the solar charger is not connected. I've tried re-setting the bell and have reconnected it. The app still says not connected. What's going on?
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03-03-2021 14:36:08
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