Responses (4)

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  youradds

  Same thing for me. Sorry to jump in on this. Got a feeling we have the same issue! I've even tried what was suggested about putting the Chime on an extension lead and then trying it again - still nothing. 1) Plug it in 2) Open the app, and it asks me if its pulsing slow - which it is - so I press "Yes" 3) It then asks me to open up Wifi and connect to the Chime-xxx wifi network - which I do (and it says its connected, but with no internet) 4) I click back, and it goes back to step 1! I've tried so many times I've got bored. For the moment I'll have to rely on the phone alerting me to the connection - but I need to get the Chime going, as thats why I purhased it :/ (I can't upload all the screenshots, as for some reason its limited to only 2??) Thanks Andy  

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  29-12-2019 02:32:39

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  LisaH

  My light won't even come on to pulse slow after a power reset in my house, I've tried everything in all the guides, tired it it! The light went off once before and I got it to work but after 4 hours today, I give up

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  09-08-2020 06:44:50

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  youradds

  Ah ha - I think I worked out my problem. Hopefully helps with yours! Someone on Amazon reviews put: --------- After 3 days of trying going into wifi settings. Going into router settings etc just turning on the GPS on android phone was all it needed to connect immediately. After scouring all forums no where did it say turn on GPS --------- ...and sure enough, it worked first time! Hopefully that helps you with your problem :)

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  29-12-2019 03:20:18

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  jkrepsk

  I am facing exactly the same issue as the others. It is so frustrating. I also have my GPS turned on on my Iphone, so this is not the issue. The Ring doorbell went perfectly. However, my Ring Chime still is not connecting to our wifi. I have troubleshooted with our internet provider, reset the router 3 times, moved the chime by the router, moved the chime by the doorbell, and chatted with Ring online. Unless someone comes up with another solution, I am done and I will never recommend to anyone. There are no special characters in our internet name or anything. Everything is going fine on my phone for the Ring doorbell 2.

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  13-01-2020 05:42:56

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  pradeepborah

  I face the same issue. In 21st Century, I don't want the product if you spend nearly 4 hours unsuccessfully to connect the Chime. Bought it from Costco, so returning them back.

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  14-01-2020 05:30:10

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  SonnyBlack

  had the same issue..went through tech support and figured out that your Location needs to be on and bluetooth..I have a habit of turning my location off and the chime pro goes on the fritz..

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  14-01-2020 05:55:11

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  jkrepsk

  Unfortunately, I also tried that and still is not connecting to the wifi. It is really frustrating and exhaustive. It was so easy with the Video Doorbell!!!

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  14-01-2020 12:51:34

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  Marley_Ring

  Thank you @youradds for keeping us updated on your results and steps taken. Neighbors, if you are still experiencing this concern please remove and reinstall the Ring app on your mobile device, as well as check on your location/ GPS settings. Sometimes trying another mobile device entirely can help if the normal steps do not. Of course, placement of the Chime is also important as you will want it within range of your router and to ensure the wifi signal is not blocked by any major appliances. I hope this helps! :)

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  14-01-2020 10:47:02

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  GuCongNghe

  Same here problems. We have 3 chimes and only installed successfully 1 times. This is the list I did try but dont work - Use USA address for home - Use 2.4Ghz wifi by mobile phone hotspot - Use Android and iOS - Place chimes next to Internet Router I'm desperate with "Sometimes, devices just don't want to connect to the Internet" P/S: When using mobile hotspot, I can check that chime already connect to my wifi (check by MAC Address). But the app still setup fail Anything to try? 

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  15-01-2020 11:47:10

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  Loy

  I am in the same boat. I have been trying for hours and I get "setup didn't complete". I have tried several routers, different wifi channels, different ring doorbells, hotspot and even tried an open network. I am at wits end. Unfortunately I only have one device to setup the chime. Any help would be appreciated. I am about to chuck this entire thing out.

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  28-01-2020 03:46:00

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  Marley_Ring

  Hey neighbors! I see you've covered most of the bases to get your chimes connected. I recommend checking for special characters in network information as well as trying on a guest network. Check out our [help center article](https://support.ring.com/hc/en-us/articles/218143683-The-Ring-App-Told-Me-I-Entered-the-Wrong-Password) for more information on wifi passwords. If you are still experiencing this concern, our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) will be happy to troubleshoot more in-depth with you.

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  28-01-2020 06:20:53

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  Dmar

  Well of this was a known issue, why was this product released without proper testing & research? If we hadn’t had all had the same problems, we wouldn’t be here. It’s because there’s no solution as of yet to how to get this $30 piece of technology to function as well as it’s worth, or even at all. There is no easy fix, we are all stumbling through trouble shooting steps; over and over, until we end up here. Dear powers that be.. all we want is a straight forward response! Foremost, how do you intend to remedy this problem? Second, when should we hope for the functionality & ease of use we thought to expect when we purchased your products in the 1st place!

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  09-02-2020 06:33:32

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  Jtlucas74

  My Chime had been working fine then all of the sudden it disconnected. I've tried several times going through the steps to reconnect. I even moved it closer to my router and nothing. Very frustrating since we can't return it anymore.

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  15-05-2020 04:34:57

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  Thechriscos

  Had the same issues. Tried unplugging and plugging back in my modem and router a few times. It didn’t work. So I logged into my router online and did a reset. That fixed it

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  16-05-2020 10:45:35

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  E-lad

  Greetings all, I have installed my first ring doorbell and like most came stuck at installing the chime, having tried everything possible I found a last hope solution which was to create a hotspot through my mobile and installed the chime though this connection via my iPad. Having successfully installed and firmware updated I switched it to the house WiFi with no further issues. Hope this helps

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  15-02-2021 08:11:12

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