Ring Accessories
RocketRick
Ring Chime 2nd Generation won't flash green to allow setup
I bought a used Ring Chime second generation off eBay, and I'm trying to set it up. When I plug it in, it shows a solid green light after a few seconds. When I hold down the button for five seconds as the app suggests, it goes off, and then comes back on solid green. When I hold the button down for a long time (over 20 seconds) and release, it goes off, and then comes on blinking blue. The blue blinking continues basically forever, until I unplug it. Is there something I am missing here? How do I get it to flash green to go into setup? Thanks in advance! Rick
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13-09-2021 06:11:50
Responses (3)
- U
I have a 2nd gen chime that stopped working. When plugging back in and holding reset button as directed nothing happens. When unplug and replug, it blinks 1 green light for a second then no lights. Deleted chine from ring app, scanned qr code, still only 1 green light blink and never blinking green or blue lights. I think its dead... HELP! Thanks
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02-01-2025 06:30:09
CHi @user_a3f89d. Since a reset didn't resolve this for you, the next step would be to contact our support team for further assistance. You can get in touch either via phone, or @Ring on Facebook, X, or Instagram.
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03-01-2025 08:10:35
- M
Hi there, @RocketRick! Holding the button for 20 seconds will have performed a reset on the Chime, which will be followed by the blue blinking light. This is a great step for solving technical concerns that are otherwise persisting. I recommend trying another outlet nearby your wifi router, and attempt the setup in the Ring app again. This should bring you through the setup process, in which following the steps in the Ring app should result in a successful setup. Feel free to let us know how this goes! :)
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16-09-2021 02:58:59
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RYes, I get a blue blinking light. I need a **GREEN** blinking light to enter setup. With the BLUE blinking light, the app never sees it, and I can't find it in my phone's WiFi setup, either.
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16-09-2021 09:34:26
THi @RocketRick. Considering that you bought this from Ebay, it is possible that this could have been a defective or trouble device. I suggest buying Ring Devices from only one of our [Authorized Retail Partners](https://shop.ring.com/pages/authorized-ring-retail-partners).
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27-09-2021 05:35:26
- C•
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22-08-2022 11:30:10
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Caitlyn_Ring
Hi neighbors. If your Ring Chime isn't completing the setup process, please try the following troubleshooting steps: - Try plugging the Chime into a different outlet, one closer to the router if possible.- Reset the Chime by holding down the reset button on the side for at least 20 seconds. If you're still not able to get your Ring Chime set up, please follow up with our support team at one of the numbers available here, or @Ring on Facebook, X, or Instagram.
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22-08-2022 11:29:46
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