Ring Chime 2nd Gen - solid green

Hi, my Ring Chime has always worked well, but has recently had the solid green circle status light and disconnected. I tried the 5 sec reset, and the 15sec reset the app says to do, but neither worked - it just goes back to solid green and doesn’t flash. I’ve unplugged it for 2 weeks and tried again, same thing. I did a Live Chat with Ring Support as I have a subscription plan too, but all they said was I’d tried everything and there was nothing they could do! That’s extremely poor customer service to be honest. Very poor. Has anyone had this experience and done anything to get it working again?