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J
Ring app scan new device not working
very frustrating....scanning the qr code and app does not recognized it....the bar code is a SN not a Mac ID so wont scan that either. now what...i just purchased 2nd gen range extender and cannot seup new device
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04-06-2020 05:25:29
Responses (2)
- C
Hi @user_016b18. What happens when you scan the QR code on the Ring Doorbell? Once the QR code is successfully scanned in the Ring app, it should prompt you to follow the next step in the setup process. Are you getting a specific error message, or does the camera not focus enough to scan the QR code properly?
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03-06-2025 09:01:02
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user_24c26c
I had to use the camera in Maco mode to read the tiny QR code. Then it automatically went into the Ring setup mode to install the camera.
1
13-01-2025 04:10:05
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