Ring Video Doorbell
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troubleshooting
Hi, I’m having an issue with my Ring where it is gathering some instances of people being in range but not others. For example, this evening it didn’t catch me coming home. However, it typically gets this. Does anyone have any suggestions? It’s not wired, it’s wireless and it seems to have constant WiFi connection.
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02-02-2025 07:48:01
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Caitlyn_Ring
Hi @user_a3e22a. Was there another motion detected right before you arrived home? If your Ring Doorbell is battery powered, you have access to the Motion Frequency Setting, which sets how often your Doorbell should check for motion. This setting is located under Motion Settings > Advanced Settings. The default option is Regularly, in which motions that occur immediately after another motion may not be detected in order to preserve battery life. You can try changing this to Frequently, though it may result in the battery draining more quickly if you live in a high traffic area.
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03-02-2025 10:50:45
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