Hi @user77002. I’ve edited your post to remove your personal information, as this is a public forum. We highly urge you to not share any personal information on public forums, since anyone can see that information.

Make sure your Ring Chime is plugged into a working power outlet, then hold down the reset button on the side for about 15 seconds. After that, try to walk through a new setup in the Ring app under Set Up a Device. If the Chime is still not responsive, please reach out to our support team for further assistance.

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