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My chime (1st generation) has lost its power. The unit doesn't light up at all when plugging it into active outlet. What should I do?
troubleshooting
chime
My chime (1st generation) has lost its power. The unit doesn't light up at all when plugging it into active outlet. What should I do?

709

0

0

29-04-2022 07:18:52

Responses (2)

A
Call ring support you may have a defect

0

01-05-2022 05:39:04

T
Hi @user10435. I would attempt to go through the setup process as if the light was lighting up and see if it will connect. Sometimes, the light will be inoperable but the Chime will still connect to WiFi. If that does not work, you can reach out to our support team. [quote="SolarEclipse, post:3, topic:130236"] Reach out to [Contact Us – Ring Help](https://support.ring.com/hc/en-us/articles/213608406-Contact-Us) [/quote]

0

02-05-2022 09:10:47

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