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Live view not activated when connect the ring chime pro

When i connect the ring chime pro the live view will not activated or the view quality is very bad. I place the ring chime pro between the ring bell pro and the router. Many people has the same problems. Please solve this issue as quick as possible.

792

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10-08-2020 07:10:39

Responses (1)

  • C

    Hey @RP\_Pechler. Please check out our Community post [here](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) for more tips and tricks on activating your Live View. If you still run into a concern with your Live View not activating, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

    0

    11-08-2020 04:59:05

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