Extenders Not Showing Up Under Devices
Is there a reason why my Range Extender is not showing up under devices?
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24-06-2020 08:12:03
Responses (4)
- C
@Richard31221 Thank you for clarifying! If this a Ring Alarm Range Extender, you will go into the Ring app \> Main Menu \> Devices \> Alarm Base Station and then under here you will see the list of all sensors, detectors, keypad, extenders, etc. In the event you do not see the device under here, please set up the device again in the Ring app.
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25-06-2020 07:18:20
ROk, thank you. It is not immediately apparent why some devices themselves show up under devices and others show up under the Ring Base Station. Is there a technical reason for this?
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25-06-2020 09:05:46
C@Richard31221 No worries, happy to help! The Alarm Devices are within the Alarm Base Station since the Base Station controls all of these devices through its hub. In addition, this is to avoid have too many devices clutter up your Devices section if you have other Ring device set up on the app! :)
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26-06-2020 04:09:28
- U
# [Extenders Not Showing Up Under Devices](https://community.ring.com/t/extenders-not-showing-up-under-devices/9862) How do we add?
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03-10-2023 06:00:21
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- J
Hi @user60868mac. This Help Center [page](https://support.ring.com/hc/en-us/articles/360039905951-Setting-up-and-Using-the-Ring-Alarm-Range-Extender) will give you the steps on how to set up a Range Extender for the Ring Alarm and also how to troubleshoot it if it is not working correctly. If you have followed the steps mentioned in the article and still can't set up your Range Extender, reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372) for further assistance.
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05-10-2023 07:57:18
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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04-11-2023 07:57:49
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Chelsea_Ring
Hey @Richard31221. Are you referencing a Ring Alarm Range Extender or a Chime Pro? Have you set them up through Set Up A Device within the main menu of the Ring app?
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25-06-2020 05:53:41
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