Responses (7)

G

gt5

I have the same question. The new Plug-In Adapter (2nd Gen) ( [https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2) ](https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2) ) says that the Power Output is 24V DC, 0.5A, 12.0W.However the Ring Video Doorbell Pro says it requires between 16V-24V AC.Will the new second gen adapter which has DC power work fine with the Ring Pro which requires AC power?

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24-11-2020 06:49:40

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T

taratta

Thank you, manager. I understand. I was relieved. :wink:

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26-11-2020 00:54:38

G

gt5

Hi Marley\_Ring are you advising that it is ok to disregard the bright orange warning sticker on the back of my Ring Pro that says to only connect it to AC power? I don't want to cause an issue to my device nor any fire saftey issues by connecting the device to DC power when the warning label says to use AC only... (Keep in mind the new Plug in Adapter is DC power now instead of AC power.) Why would Ring put that warning sticker on the Ring Pro if it indeed can accept DC power?

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26-11-2020 05:58:02

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gt5

Thanks.FYI Gen 2 plug is much thinner, lighter, and smaller than Gen 1, big upgrade.However the wire is much shorter, so if you need to wire this to an outlet that is further away, becareful. Gen 2 is 10 feetGen 1 is 20 feetI wish Ring kept it at 20 feet as it was too short for my application.

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29-11-2020 06:07:14

O

OldGunny

I find this very confusing. I am a well educated person with experience of 50+ years dealing with AC/DC devices. Short of thinking this is just arbitrary I would like to know why using a 24vdc 12 watt power supply is okay to connect, but other DC power supplies aren't okay. There is very little documentation to make an informed decision. My comments aren't arbitrary either, some of us have DC electronic doorbell systems we are tring to add the Ring to. In my case, I have a whole house intercom system that the old door station is being replaced with a 2020 2nd gen Ring. The button you press to ring throughout the house is DC and very low current. There is no easy way to wire a plug in adapter to it. So, what is the permitted type, voltages, and current allowed to be connected to the 2 screws on the back of the Ring? PS-The solar charger puts out 5.2vdc and a half watt. That's okay.

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01-12-2020 13:45:37

C

Caitlyn_Ring

@OldGunny When wiring your Doorbell to an existing doorbell circuit to continuously charge the battery, the transformer must be 8-24 VAC, 40VA max, 50/60Hz. It is not compatible with DC power outside of the Plug-In Adapter as previously mentioned. You can view a list of compatible chime kits in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/210644123-Ring-Video-Doorbell-1st-generation-Chime-Kit-Compatibility-List) as well, since intercom systems are not compatible. I hope that helps clear things up! :)

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01-12-2020 15:36:43

G
gt5
The Ring Video Doorbell Pro says it requires **16V-24** V **AC** , but this new Adapter provides output of **24V DC**. Will DC work when the Ring Pro devices requires AC?Is this safe?
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24-11-2020 06:50:52
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I
igoren
No it does not! Battery drains faster than it charges.Could you please offer an ac/ac adapter or anything suitable? ( Not with a greedy price like £20 etc. This is not a nuclear reactor)I wish I knew the difficulty before buying the product
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07-05-2021 21:18:24
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D

drake117xx

They can not offer an answer because they are reading a pamphlet and have no knowledge of currents or what the difference between a/c or d/c at all. If the device accepts 24v d/c it will take 24v d/c from any source. Even if the inverter supplies 1,000,000 amps the device will use only what it needs so long as you do not exceed about 25v it won't damage the device. They are lying in order to make you buy their junk overpriced power supply.

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29-06-2021 14:19:27

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C

Chriswastle

exactly that its a big smoke screen

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19-12-2021 11:12:10

B
Brazy
Yes. I like more clarity as well.Even Ring's own doorbell DIN-rail transformer which says it is conpatible with the Ring video doorbells. Says it iprovides DC. Not AC.Output: 24 V DC, 0,42 A, 10,0W.So what the heck is it. I believe Ring is reselling Chinese garbage and have no knowledge thrmselvers whatsoever.Which leads me to ask people with knowledge about rlectrical devices. The AC DIN rail transformers in AC are hard to come by in Europe. Would a # 15W 24V 0,63A DIN rail transformer suffice?That's what I got a hold of now.
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02-04-2022 07:52:04
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