Responses (3)

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Jaypr

I just had a similar situation but with the Ring Pro 2 that wouldn’t connect to my 5Ghz network. After speaking with Ring it turns out that the new Ring Pro 2 seems to have a specific issue concerning channels

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13-04-2021 13:13:45

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U

user78940

The channel was my issue as well. Thank you Jaypr!

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13-03-2024 23:30:25

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jongri

Thanks for your reply Jaypr. The odd thing is that my Ring Video doorbells I've tried & installed (Video Doorbell Pro 2 & Video Doorbell 3 Plus) haven't had any issues finding and connecting to my 5 GHz wifi network. Only the 2 Ring Chime Pro Gen 2's didn't automatically locate or connect manually to my 5 GHz wifi network during setup? No matter how many times I tried plugging into different outlets they would only connect to my routers 2.4 GHz wifi network & resetting them or attempting to manually connect them to my 5GHz wifi failed every time. I used the correct wifi network name & password but no luck. I'm trying to improve the RSSI value to Doorbells that are setup using 5 GHz wifi for better video quality but the Chime Pro's only connected to 2.4 GHz wifi despite claiming Dual band capability? I live in a townhouse surrounded by neighbors all w/ wifi so maybe that's why the 2 Chime Pro's could only locate my 2.4 GHz wifi as well as about 7-8 of my closest neighbors but not my 5 GHz wifi.

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13-04-2021 18:47:59

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T

Tom_Ring

Hi @jongri. Have your tried adjusting the ports and protocols on your router? This could be prohibiting the connection to the 5GHz network. You can find out more in this Help Center article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). You

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15-04-2021 19:14:00

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jongri

Hi Tom_Ring thanks for your suggestion. My router is an Xfinity X1 Modem/Router all in one. Unfortunately, unlike a stand alone router it doesn't offer ability to manually adjust ports & protocols as a separate stand alone router plugged into to a standard separate modem set up would. I think my iss

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17-04-2021 03:38:57

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paulliewallie
I use a AVM fritzbox 7590 and my chime pro 2 would only connect to 2.4GHz.After experimenting with the fritzbox to find out why the chime would not connect to 5GHz, it turns out the chime does not like wide-channels. That is 80MHz.To get the chime to connect to 5GHz; the router had to be on "a+n"/wifi 4 mode.The router default is "n+ac"/wifi 5 mode.But it does not explain why the doorbell pro is able to connect even though it connects using a channel width of 40MHz.
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27-12-2021 15:58:06
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