Ring Accessories
ChimePro 2 connection to Orbi Satellite
I installed a ChimePro 2 to improve the Wifi connection with my Video Doorbell 2. Unfortunately instead of connecting to the Orbi Satellite (RBS750) which is less than 4 meters away, it always connect to the Orbi Router (RBR750) located 10 meters away on the floor above, leading to less than RSSI -70 signal strength. It also sometimes switches to 2.4 GHz which improves the signal, but most of time stays on 5 GHz. All my other devices (including Ring Spotlight Cams) always connect to the nearest Orbi Satellite, thus I wonder about the specific behavior of the ChimePro 2 when it comes to selecting the best Wifi signal coming from the nearest access point.
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01-03-2022 06:45:04
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Caitlyn_Ring
Hi @ffdumont. I'd recommend using the Chime Pro Placement Test within the Ring App to find the best placement for your Chime Pro to ensure it has a good connection. You can find more information on how to do that in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi). You can also manually change the wifi connection that your Chime Pro is using, so you could try creating a guest network that is 2.4GHz only, since that has a larger effective range. In the Ring App, navigate to Devices > your Chime Pro > Device Health > Change Wi-Fi Network. I hope this information helps! :)
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01-03-2022 06:11:52
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