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M
Chime wireless frequency
troubleshooting
chime

I have just purchased a Ring 3 bundle. The doorbell connects on the 2.4Hhz and 5Ghz network, the chime however only connects on the 2.4Ghz network. If the chime is also supposed to act as a wireless booster, it means it will only boost on the 2.4GHz spectrum, or am I missing something? Thanks

1035

0

1

05-12-2021 08:22:52

Responses (2)

  • C

    Hi @Marksfish. Only the Chime Pro acts as a wifi extender for Ring devices, and the current generation of the Chime Pro operates on both 2.4GHz and 5.0GHz networks, which you can see on the product page [here](https://ring.com/products/chime-pro-gen2). Typically, you'll still want to use the 2.4GHz network for your Ring Doorbell as it has a larger effective range than the 5.0GHz network while still providing sufficient speeds. Feel free to give both a try to see which works best for your home setup. :)

    0

    06-12-2021 08:21:34

    • M

      Hi @Caitlyn_Ring, the page you linked to doesn't exist :( . This is the one I have: [https://en-uk.ring.com/collections/bundles/products/video-doorbell-3-chime](https://en-uk.ring.com/collections/bundles/products/video-doorbell-3-chime) .

      0

      06-12-2021 08:51:16

        C

        @Marksfish That bundle you linked has a Ring Chime which is not a wifi extender for Ring Devices. The [Ring Chime Pro](https://en-uk.ring.com/collections/accessories/products/smart-security-chime-pro) is the one that acts as a wifi extender and uses both 2.4GHz and 5.0GHz networks. The Chime you have uses a 2.4GHz wifi connection and can be linked to your Doorbell to play audible alerts. I hope this helps clear things up. :)

        1

        07-12-2021 07:55:51

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