F
Chime will not install
installation
troubleshooting
chime
I have a Ring doorbell, 2 cameras and 2 chimes (latest version), connected via an iphone 14. One chime works fine, the 2nd chime disconnected and I simply cannot reconnect. I have tried with 2 replacement chimes, including plugging it in directly next to the 1st functioning chime, but the installation process always concludes with a red flashing light. It can’t be the hardware since I have now tried with 3 different chimes, nor the network since the system works fine with everything else… Can anyone suggest how to fix this??
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04-12-2022 05:05:35
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Caitlyn_Ring
Hi @user65296. A dual-band router will put off both 2.4GHz and 5GHz networks. Sometimes, these will share the same network name and password. The Ring Chime is only compatible with 2.4GHz, while the Chime Pro is compatible with both networks. Separating the bands on your router can provide a bit more stability when trying to connect your Chime or Chime Pro. If you aren't sure about what your router offers, or how to change the settings, your internet service provider should be able to help with this.
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06-11-2023 06:30:52
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