Ring Accessories
Chime stuck on firmware update
Hi all, Obtained Ring Video Doorbell Pro as a second hand product. Doorbell working fine, incl. setup and network connection. But chime have problems: installation seems to go fine, but stucks into firmware update. Tried so far: - reset button 5 secs / 60 secs - this enables discovery - switch off for multiple hours - let it update for 10 hours - remove device - add device on app Latest trials goes as following: - selecting: devices, chime, device health (showing firmware up-to-date), reconnect to wifi - 5 second reset -\> light pulses very fast -\> fast -\> slow - tap to connect chime -\> selected the only chime I own - not using previous wifi -\> selecting wifi and entering (copy-pasting) pw - obtaining success message (after phone reconnected to real network); chime light has started pulsing fast instead of slow - obtaining eternal "updating firmware" message - according to the router, the Chime is connected and obtained IP (ending .156), and it communicates quite constantly aprx 2...9 kbps downlink I'm quite exhausted on this: is there some error on chime, or shall I wait more to get fw updated? Am I missing something on this, shall I do something differently? - Pekka
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17-10-2020 09:17:04
Responses (5)
- P
Hi, Additional info after more troubleshooting: - the Chime communicates to network: I assigned new static IP for it in DHCP server, and it was updated to Ring during the night - the Chime communicates to DNS server quite often to query IP for fw.ring.com - after IP query, the Chime communicates (via SSL transmission) to one of the IP obtained from DNS server, f. ex. ec2-34-228-178-128.compute-1.amazonaws.com, with packet lengths varying from 0 to hundreds of bytes (both inbound and outbound traffic) -\> therefore it seems to me that the Chime communicates to home, but somehow it does not respond to back-end system to provide health information to user Here is the traffic profile for aprx 10 hours or something today attached. Any ideas? Best regards, - Pekka
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19-10-2020 04:16:53
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- T
Hi Neighbors. With all the troubleshooting you've done, you should have been able to make progress with your Chime. Since you are still having issues, I would suggest reaching out to our support team to further assist with this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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20-10-2020 06:49:28
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- U
I contacted support when my Chime Pro did this. After going through the same stuff that I’d already done, I was informed that it was defective and just outside the replacement timeframe so tough, buy another one.
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27-04-2024 12:31:38
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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27-05-2024 12:32:25
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jp12
No advice, but I am having the exact same issue with our Ring Chime. I have tried everything I can think of and it keeps getting stuck on the firmware update. We also have a Ring Chime Pro and were able to set that one up without an issue.
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19-10-2020 03:12:18
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