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Chime still sounding for motion even though the setting is off
troubleshooting
motion-settings
chime
I have one ring doorbell and one chime, the chime is set to sound when the doorbell is pressed, but off for motion detection. Out of the blue the chime has started sounding when motion is detected, and I’ve checked the app and the setting is still off for motion detection.Does anyone know why this has started happening and how to fix it please? I’ve been into the app and turned the setting on/off several times but it’s not fixed it.
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05-05-2024 13:34:26
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Caitlyn_Ring
Hi @snerkler. Make sure your Ring app is updated to the latest version. I’d then recommend deleting the Chime and setting it back up in the Ring app. Adjust the settings so it is set only to play an audible alert with a doorbell press and not a motion. If that doesn’t resolve the issue, please follow up with our support team so they can take a closer look. You can also get in touch with our support team on Facebook @Ring by sending a private message.
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06-05-2024 18:09:15
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