‎Chime "Setup didn't complete"

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T

thedsider

Chime "Setup didn't complete"

chime

Hi there, I've tried every suggestion I could find so hoping someone may have an answer here. I bought a Chime with my Video Doorbell to compliment the three other Ring cameras we have. The Doorbell (and all the other devices) have connected fine to our Google Wifi Mesh but the Chime will no complete the setup. Being diligent, I've tried the following: 1. Connecting to the Google Wifi, within 1 foot of one of the Wifi APs and 3 feet of the Doorbell 2. Connecting to the Primary Wifi AP 3. Connecting to an SSID that runs directly from my internet modem/router - same internet connection but different SSID/network 4. Connecting to the network at my office 5. Connecting to a personal hotspot on iPhone, Samsung Galaxy and laptops 6. Running the app from various iPhones and Android phones The result on all is the same - I can select the Wifi network I want the chime to join, it sends my phone back to it's original Wifi network, tells me "Chime is joining the wifi network" and then eventually times out and says "Setup didn't complete" and I need to reset the Chime and start again. The thing is, the Chime **does** connect to the network, I can monitor it getting an IP and transmitting data over a long period of time and I can even login to the mysimplelink page using the assigned IP. The problem seems to be with the Ring app/Ring servers recognising the Chime? Keep in mind this is from many different phones and many, unrelated networks. This is also the only device we have issues with. Any ideas/suggestions?

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02-12-2019 01:41:10

Responses (6)

B
bails28
My Chime setup tells me the network isnt available . BUT everything other device is working. ??
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06-12-2019 01:47:29
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M
Manuel
The same problem here
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06-12-2019 01:50:28
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J
jao13
Thank you for your post, I have the same problem. Did you ever get it resolved?
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07-12-2019 12:16:25
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T
thedsider
I also went through online support and am getting mine returned, though I don't have high hopes as these things seem to be very problematic. I'm hoping that a new one will have updated firmware on it that resolves the issue. What I really wanted was a refund so I could buy the (cheaper) Amazon Echo Dot which would work a sa Chime and allow voice control etc. Oh well...
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08-12-2019 10:07:18
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C
Chelsea_Ring
Hi neighbors! Here are the best things to check to get your Chime/Chime Pro connected to your network: * Relocate your Chime to another outlet, closer to your router. * If it doesn’t automatically reconnect, follow the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/212072346-What-to-Do-if-Your-Ring-Chime-or-Chime-Pro-Go-Offline) to reconnect the Chime in the Ring app. * Please ensure there is not a VPN enabled and location services / permissions are allowed / enabled for the Ring app, on your mobile device. * As mentioned prior in this thread, using another mobile device entirely, if possible, can rule out many variables. If the above steps did not help get your Chime connected, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-10-2021 10:31:08
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