Responses (2)

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Caitlyn_Ring

Hi @vmashburn. You may want to try resetting the Chime and setting it back up in the Ring App to get it connected to your wifi. You can reset the Chime by holding down the setup button on the side for at least 20 seconds. Once that's complete, try walking through a new setup in the Ring App by following the steps under Set Up a Device. Let me know how that works for you! :)

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02-09-2020 17:01:28

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V

vmashburn

I got it to work. It turned out that my doorbell had disconnected from the network and wouldnt connect back. Once I got the doorbell back on the network, the Chime also connected. Very strange, but it is working now.

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02-09-2020 19:43:01

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mal

hi all i have the same problem with a new setup reset it twice but still wont connect

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16-09-2020 07:03:02

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Caitlyn_Ring

Hi @mal. If you're still unable to connect your Chime after performing a reset, you can try rebooting your router by unplugging it for about 30 seconds and plugging it back in. It may take about 5 minutes for the router to boot back up completely. You'll want to make sure you're setting up the Chime

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16-09-2020 15:20:28

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mschmitt28
I had this same problem, and tried about a dozen times at multiple locations to setup around a small home. Only after changing my WiFi name and password to remove all special characters, was the Chime Pro able to connect simply and easily on the first go.
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22-04-2022 16:20:59
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