Responses (6)

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mrsdoddy

We have the exact same problem, we're going round and round in circles. I am looking forward to seeing what response you get!

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06-05-2020 14:56:51

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CdnFlyersFan

Thanks for the feedback. My issue continues. I'm confused when the steps get to the connecting to wifi section. You state that I should connect/click on my Personal Home WiFi Network. The Ring App states that I should connect/click on the Ring Network that appears in my Available WiFi Networks. So w

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06-05-2020 19:25:10

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CdnFlyersFan

You will need to connect to the Ring Setup 72 It's "73". Please pay attention to the details. if you are stuck in the bluetooth When did Bluetooth come into the equation? setup or connecting to the Ring AP. While the Chime Pro Network is there, it says no internet access because the network has no

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07-05-2020 06:01:45

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CdnFlyersFan

Have you had any success mrsdoddy? Chelsea is talking in circles with no useful info.

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07-05-2020 06:03:59

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CdnFlyersFan

I attempted Chime Pro setup after rebooting the device. Here are the steps I completed. Opened thr Ring App that is on my Android phone\>Clicked on Set Up a Device\>Chimes\> Scan Code on ChimePro\>Chose an outlet very close to my router\>Named the Chime Pro\> Plugged the ChimePro into the outlet\>

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08-05-2020 01:45:41

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CdnFlyersFan

This issue is beginning to concern me. While the ChimePro is not doing it's job, my floddlight cam is also out of service. FYI.

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08-05-2020 02:17:43

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JungHaus_09
Yes, I had the same issue, especially buying the Chime 2nd Generation the first time. I was doing setup with a Samsung Galaxy S8 and through the app it would stall out at connecting to the Ring network and would never connect with the Chime plugged into the wall. Was on a call with support for an hour and they troubleshooted every solution and eventually told me to return the chime. Found this thread and pulled out my old Samsung S5 phone, downloaded the app and went through the same steps as before and it actually connected. My advice to Ring support is, if a majority of these Chimes are ONLY connecting through the use of older phones with outdated software, you need to make that abundantly clear with your support team as an option to try. Especially before sending a customer 20+ miles back to Best Buy because they think it's a defunct product.
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19-11-2020 18:36:47
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usdan.ipcam
I am giving up and destroy my Ring Chime Pro!
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31-05-2022 19:02:34
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Markf2001
I spent several hours trying to connect a chime pro 2. The only thing that worked was creating in static IP for the MAC address on my symbology router, and selecting static when setting up the chime pro.
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23-03-2024 20:33:24
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C
Caitlyn_Ring
Hi @Markf2001. Thank you for sharing the solution that worked for you!
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25-03-2024 15:07:54
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