Ring Accessories

Browse posts, comment, and join in the discussion about Ring Chime, Chime Pro, and more.
R
Chime Pro Losing Strength?
chime-pro
troubleshooting
wireless-security-cameras

I used a Chime Pro to connect to my outside spotlight cam. At first, it worked well. Suddenly I started getting notifications that the camera was offline (even though it was still working and I could see a Live View). Now the app tells me the Chime Pro can't provide a good signal and needs to be relocated. The number of physical locations inside my house is not unlimited, but I have tried relocating it to different outlets. Each time, it seems to get worse. I ended up putting the Chime Pro back in its original location. It reports RSSI-54, and the connected camera reports RSSI-79. What I don't understand is why a device that seemed to be working well suddenly began to malfunction. I'm planning to take a weekend trip, and I would really like this system to be working while I'm gone. I've had so many problems with Ring, I'm beginning to think I should have bought a different system. Unfortunately, I can't afford to just throw out the expensive Ring junk and start over.

768

0

1

19-07-2022 06:08:29

Responses (1)

  • T

    Hi @RKW. Great first steps for troubleshooting this issue. Is your Chime Pro connected to a 5GHz network or a 2.4GHz network. If it's on a 5GHz, try switching to a 2.4GHz, as this network generally has a greater range. Also, try rebooting your internet router to see how that improves the connection strength. Also, this Help Center article [here](https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-2nd-generation-and-Understanding-Light-Patterns) has some great troubleshooting steps that you can try. Let me know if this helps!

    1

    20-07-2022 11:53:51

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members

    U

    user63814

    3

    User
    Solutions

    B

    Boone

    1

    User
    Solution

    J

    j0hnmsch

    1

    User
    Solution

    J

    Justin_Ring

    1

    User
    Solution