Responses (9)

• T

  tazz

  Same here, is this normal?

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  16-11-2020 11:46:04

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  M

  Marley_Ring

  Hi neighbors! Thank you for sharing your experiences with us. The best way to ensure that your device is operating as intended is to check in with our support team. They're always happy to double check on installation and assist with troubleshooting, if needed. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Feel free to let us know how this goes! :)

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  16-11-2020 10:21:31

  M

  Mii

  Mine also gets really hot. What's the solution?

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  04-12-2020 11:06:30

• R

  Ramon13

  The back of my Ring Chime Pro Gen 2 also feels really hot. Even with the night light off. It's in a cool room without direct sunlight and no other devices nearby.

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  03-01-2022 02:52:15

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  T

  Tom_Ring

  Hi @Ramon13. I suggest unplugging your Chime (if you can safely do so) or turning off power to that outlet. Once there is no power going to the Chime, contact our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  03-01-2022 06:04:58

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  Ramon13

  As instructed by Tom_Ring, I contacted Ring support. Ring support instructed me to factory preset my Ring Chime Pro Gen 2 and wait for 24 hours. This did not fix the issue: The Chime Pro Gen 2 still feels really hot. Then Ring support shipped me a replacement Chime Pro Gen 2. Unfortunately, the replacement has the same issue: The back of the replacement Chime Pro Gen 2 feels really hot.

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  08-01-2022 12:58:02

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  C

  Caitlyn_Ring

  Hi @Ramon13. I'd recommend following up with our support team once more on this if you have concerns on the heat from your Chime Pro. Some heat is to be expected with electronics when plugged into an outlet, but any safety concerns should be brought up with our support team so they can ensure they're properly addressed, as your safety is a top priority.

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  10-01-2022 07:58:05

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  Ramon13

  I communicated via email with Abdelrahman from Ring Community Support. Unfortunately, Abdelrahman, has not replied for 10 days. Despite several reminder emails of me. The issue still is not fixed.

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  15-01-2022 05:29:25

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  C

  Caitlyn_Ring

  @Ramon13 In that case, I would recommend calling our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so you can speak directly with someone. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  18-01-2022 03:46:40

• U

  user16887

  Mine has the same issue. Could just be chinese junk but I want to make them aware in case there is a fire. Seems like they know and dont care. J

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  09-07-2022 01:14:34

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