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U
Chime is offline and not flashing lights at all.
troubleshooting
Hi, I noticed my chime (2nd Gen) all of a sudden it’s lost connection and doesn’t appear to have any lights or turns on when connected to an outlet I’ve checked the dashboard and the device is offline, ( we tried to troubleshoot from a wifi perspective without luck) does this mean my device is broken?Any help?
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01-12-2024 06:54:29
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Justin_Ring
Hi @user_842e14. If your Chime is unresponsive, try plugging it into a different outlet to see if it helps. You can also factory reset it by pressing and holding the setup button on it while plugged in for 20-25 seconds. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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04-12-2024 19:11:30
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