Responses (4)

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Caitlyn_Ring

Hi @derelict. Make sure you have the latest version of the Ring app, then try resetting the Chime by holding down the reset button on the side for 20 seconds. After that, set the Chime back up in the Ring app using the steps under Set Up a Device. Adjust the Chime tone and volume to your preference and then test it out by triggering an event on your Doorbell or Camera.

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01-09-2022 17:14:46

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derelict

Well, I did this, and now I'm back to the original problem that I had yesterday, when I first tried to set up this device: When I set my desired ring tone, then select Save and Continue, I get: "Sorry, there was a problem saving your Chime tone. Please try again." which gets repeated every time I

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01-09-2022 17:54:51

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derelict

Well, I did this, and now I'm back to the original problem that I had yesterday, when I first tried to set up this device: When I set my desired ring tone, then select Save and Continue, I get: "Sorry, there was a problem saving your Chime tone. Please try again." which gets repeated every time I

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01-09-2022 17:54:51

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derelict

Okay, I did all that... I then gave it plenty of time to install updates after the reset, which it said it needed to do... then I changed the Chime Tone from default to Train Whistle. The Ring app says that it is using Train Whistle, and when I run the test button, it indeed plays Train Whistle...

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01-09-2022 19:07:44

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Caitlyn_Ring

@derelict One more thing to confirm, are you selecting the Train Whistle tone for both Rings and Motions? If you are, and it's still playing the incorrect sound, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they c

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02-09-2022 15:22:51

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user48345

I restarted mine again but no luck , it still goes back to default. I don’t think I want Chime .

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16-06-2023 18:19:24

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derelict
Oh My!!!!!!!!!!!!! No, I didn't even notice that second tab for "Motions" ... that's all it was... duh...Thank ye, Caitlyn!! Now it works fine, and I just need to order a second Chime for me, because milady has claimed this one!!
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02-09-2022 17:04:19
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user48345
Continuing the discussion from [Chime Classic - ring tone and volume do not actually set](https://community.ring.com/t/chime-classic-ring-tone-and-volume-do-not-actually-set/156397/4):I just set my Chime up today , and mine is doing the same thing . I only want the chime for the doorbell and not motion . So I set the motion to no sound , but when I test it , it works . But when I close the app and check again , it’s back to default.
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16-06-2023 17:58:39
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Caitlyn_Ring
Hi @user48345. Check the app store on your phone to ensure you have the latest version of the Ring app. Some of the main troubleshooting steps mentioned in this thread include resetting your Chime and performing a new setup in the Ring app. Make sure when you reset your Chime, you're holding down the reset button for at least 15 seconds. Then walk through a new setup, and navigate to Audio Settings > Chime Alerts to toggle off motion alerts on your Chime. Tap the Save button to ensure this setting is saved. If this issue persists, and your settings do not seem to save despite trying the above, you can follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth troubleshooting assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-06-2023 16:24:36
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