Chime 2nd Generation - no lights

For the 3rd time in as many months I have experienced issues with my Chime 2nd generation. Despite technical support eventually managing to find a solution to the previous issues, I am once again stuck with a chime that does not work. There are no lights, blue or green, it’s simply dead. I have tried plugging it into various other electrical sockets, but it’s just simply non responsive. It’s driving me insane because I have so far been unable to speak with Technical support as the line cuts off after the automated message. It’s so unfair as I pay a great deal of money for this subscription and have many devises. How can the same device keep experiencing the same issue over and over again and then not be able to liaise with tech support. Is there an email address I can email on? I’m at the point of raising this matter with the ombudsman… within the App the chime is showing Device health as: Device Offline, last reported signal strength RSSI 45