Ring Accessories
Chime 2nd Generation - Blue Light Permanently on. (well kind of)
Hi I have a 2nd Generation Chime and the blue light keeps coming back on. I have set it to disabled in the app, but roughly 24 hours later the light is back on. (even tried to toggle it to on, then wait a day, then turn it off). The chime unit has been reset, still comes back on after being turned off. The chime has been de-activated and then added back to the account, but the light still comes back on after being set to disabled. The device is connected to the Wi-Fi ok, no disconnects, power is on 24/7. Chime works when doorbell is used. anyone else experienced this and did you manage to resolve it. ? thanks
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15-03-2022 02:22:45
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Marley_Ring
Toggling the status light should have been enough for this to work as intended. Resetting, reconnecting, and re-adding your Chime was great to try, thank you for covering those steps. Our [Help Center article](https://support.ring.com/hc/en-us/articles/360048673232-Troubleshooting-Your-Ring-Chime-Pro-2nd-generation-and-Understanding-Light-Patterns) has some other great tips for troubleshooting the Chime / Chime Pro status and night lights, as well as what they could mean. Please also ensure there is not a VPN enabled on the mobile device when adjusting these settings, and that the [Ring app is up to date](https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App).
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17-03-2022 06:01:55
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