Chime 1st gen not working with new Battery Doorbell PRO

Question

@Caitlyn_Ring I just upgraded my old Ring Doorbell to a Battery Doorbell Pro.  Now the CHIME ( 1st gen) does not sound when the doorbell is pressed.  I DO get an alert in my android phone when the doorbell is pressed but no sound  on the CHIME. I read that this was an issue last year, but now I am having this issue.  The chime status is Ok in my app, the sound test works and I can change the sounds. The problem is that the Chime does not work with my Doorbell. What do you recommend?

Tom_Ring · Answer

Hi @user72229. We've seen a few simliar concerns about this issue here and the community. I've brought this to the attention of our team and we are currently investigating this issue. I suggest reaching out to our support team so we can run some diagnostic test. Please send us a private message on Facebook or X @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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Chime 1st gen not working with new Battery Doorbell PRO

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