Cannot reconnect chime to wifi

Question

I originally had a single chime that was able to connect to my router and mesh system with no problem. Recently got fibre to the premise installed which allowed me to get faster internet but now the chime does not want to connect to the same network again. Bought another chime as I did need it in another spot and that one connected flawlessly. I have tried different frequencies on my router and reset it many times but still cannot connect the original chime.

Justin_Ring · Answer

Hi @user_7f881b. I recommend factory resetting your Chime to see if it helps. To factory reset it, press and hold the setup button on it while it is plugged in for XXXX seconds. Try also reconnecting it in the same room as router. If you have tried this step and are still having the same concern, give our support team a call for further assistance.

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Cannot reconnect chime to wifi

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