Ring Accessories
Add A Ring Solar panel to Extend Battery Life
I have a Ring Spotlight Camera and a Ring Solar Panel. When I checked the device health there is an area called Solar Panel Status. I have connected the Ring Solar panel to the Ring Spotlight camera but the status still say “Add A Ring Solar panel to Extend Battery Life”. I believe that the status should change once I connect the Ring Solar panel. Will you tell me what I am doing wrong?
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15-02-2020 01:14:47
Responses (11)
- A
Whilst I appreciate the reply above, I don't think it's correct. I've just installed two ring cameras, each with a solar panel. My Spotlight Cam is reporting the words "Add a Ring solar panel to Extend Battery Life" under the Solar Panel Status label. However, my Stick Up cam, in the exact same place on the app says "Connected" under the Solar Panel Status label. This leaves me worried that the one connected to the Spotlight cam is not working.
•5
21-02-2020 04:35:52
Dmy cam says connected and add solar panel message went away. it is charging good.
•1
22-02-2020 04:03:53
KI have the same issue. I have connected a solar character to my ring doorbell 2. The app still writes : add a ring solar device to extend battery life. I am sure the battery life is not extended after the installation. I checked the dolor and it is producing power. It is also correctly mounted. 
•2
23-02-2020 11:36:48
EI have same issue, battery life keep draining 3-5% a days, without the solar panel same thing, dropping 3-5%
•3
30-03-2020 10:16:16
- R
In the App under Device Health the is a line for Solar Penel Status. It has a note under it that states " Add a Rign solal penel to Extend Battery Life". Well I have a solar Panel attached to my camera adn the only way I know the panel is working is the batterys are staing charged at 100%. It would be nice to have some kind of message status unders Solar Penel Status, like connected, operational, so we know its working and connected. Thanks
•8
22-02-2020 09:49:36
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- A
Same problem here. Ring stick up camera outdoor connected to a solar panel. Doesn't seem to be charging and the app says "Add A Ring Solar panel to Extend Battery Life”" like it doesn't recognize that it's plugged into a power source. Even during sunny southern california days. Is the panel broken?
•6
02-04-2020 07:52:06
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RSame issue here. Installed a solar panel to my spotlight cam. And I get the same msg in my app.
•5
05-04-2020 07:20:05
- J
Do Ring support have a solution this issue? I've just returned my doorbell 2 solar charger and await the replacement. Reading all these posts, is there a major manufacturing defect? surely we can't all be installing the charger incorrectly???
•2
23-04-2020 12:59:11
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JUpdate to the lack of solar charging... I’ve installed the replacement solar charger for doorbell 2 (you need to provide the solar charger serial number to Ring to get a replacement. It’s on the back of the charger, not somewhere like the box to be helpful) and unsurprisingly, it’s still not charging the doorbell. Are the solar chargers just a fake bit of plastic? Surely Ring’s quality control can’t be that bad that 2 x boxed sealed solar chargers are faulty? Or is Doorbell 2 faulty? Has anyone got a doorbell 2 that actually charges connected to a solar charger for doorbell 2? I feel the axe coming out this weekend. It’s Johnny!
•0
25-04-2020 10:35:17
AYou could ask for a level 2 tech, if they have some, see if they have an explanation/solution for you. If they do have a solution i'd be curious to know...but more work for you. ??♂️✌??
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26-04-2020 11:29:12
- A
Lets try putting a little ''pressure'' for them to react on twitter!
•0
27-04-2020 10:54:33
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Marley_Ring
Good question @SueLaaty! No need to be concerned by that message, as it is not an indicator of your Solar Panel failing to charge. This added feature is advertising the Solar Panel as an addition to your battery-powered devices. To be sure your Solar Panel is charging, It's best to observe the battery percentage throughout a sunny day to see if the battery level is changing. I hope this helps!
1
17-02-2020 11:13:08
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