Ring Accessories
Add A Ring Solar panel to Extend Battery Life
I have a Ring Spotlight Camera and a Ring Solar Panel. When I checked the device health there is an area called Solar Panel Status. I have connected the Ring Solar panel to the Ring Spotlight camera but the status still say “Add A Ring Solar panel to Extend Battery Life”. I believe that the status should change once I connect the Ring Solar panel. Will you tell me what I am doing wrong?
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15-02-2020 01:14:47
Responses (10)
- A
Same problem here. Ring stick up camera outdoor connected to a solar panel. Doesn't seem to be charging and the app says "Add A Ring Solar panel to Extend Battery Life”" like it doesn't recognize that it's plugged into a power source. Even during sunny southern california days. Is the panel broken?
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02-04-2020 07:52:06
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RSame issue here. Installed a solar panel to my spotlight cam. And I get the same msg in my app.
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05-04-2020 07:20:05
- J
Do Ring support have a solution this issue? I've just returned my doorbell 2 solar charger and await the replacement. Reading all these posts, is there a major manufacturing defect? surely we can't all be installing the charger incorrectly???
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23-04-2020 12:59:11
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JUpdate to the lack of solar charging... I’ve installed the replacement solar charger for doorbell 2 (you need to provide the solar charger serial number to Ring to get a replacement. It’s on the back of the charger, not somewhere like the box to be helpful) and unsurprisingly, it’s still not charging the doorbell. Are the solar chargers just a fake bit of plastic? Surely Ring’s quality control can’t be that bad that 2 x boxed sealed solar chargers are faulty? Or is Doorbell 2 faulty? Has anyone got a doorbell 2 that actually charges connected to a solar charger for doorbell 2? I feel the axe coming out this weekend. It’s Johnny!
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25-04-2020 10:35:17
AYou could ask for a level 2 tech, if they have some, see if they have an explanation/solution for you. If they do have a solution i'd be curious to know...but more work for you. ??♂️✌??
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26-04-2020 11:29:12
- A
Lets try putting a little ''pressure'' for them to react on twitter!
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27-04-2020 10:54:33
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- C
So Ring fixed this for you - the message? That's hopeful. My solar panel is connected to my Ring Stick Up Cam and i still have the generic advertising message.
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18-05-2020 03:53:57
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Ron2006
In the App under Device Health the is a line for Solar Penel Status. It has a note under it that states " Add a Rign solal penel to Extend Battery Life". Well I have a solar Panel attached to my camera adn the only way I know the panel is working is the batterys are staing charged at 100%. It would be nice to have some kind of message status unders Solar Penel Status, like connected, operational, so we know its working and connected. Thanks
8
22-02-2020 09:49:36
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