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user_5e1840
Accepted Solution
Video History
cs-support
app-request
Hi Support, My father passed away December 1st 2024. We don't have any good videos of him recently, I was wondering if it were possible to recover and videos of us working in our yard from 5-6 months ago or even prior. I didn't have video History set to save for this long ago. I was really hoping we could have this issue escalated so we can acquire some footage of my father. It would mean the most. Thank you,
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20-04-2025 12:34:13
Responses (1)
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Caitlyn_Ring
HI @user_5e1840. I'm very sorry for your loss, but once a video has been deleted, it cannot be recovered. There are no backups stored in order to protect your privacy. Videos can be stored in the Ring app for a maximum of 180 days, so I'd recommend downloading any videos you wish to keep longer than that before the storage time ends.
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16-05-2025 05:21:48
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