‎Wow - Horrible Experience Trying to Get Support Regarding Free Installation *Allegedly* Offered With Enhanced Bundle

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user_b9b17c

User Solution

Wow - Horrible Experience Trying to Get Support Regarding Free Installation Allegedly Offered With Enhanced Bundle

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troubleshooting

I have been waiting a week to receive the promo code that will provide me with free installation of my new enhanced whole home kit. I finally decided to reach out to Ring to figure out where this code was. I first reached out over chat and the chat agent - very rudely - told me there was nothing they could do and that I had to call OnTech (a company I have never heard of) to get the promo code. Well this was wrong. I called OnTech, and after waiting 30 minutes on hold there, they said "no, you need to talk to Ring." So I proceed to reach back out to Ring - this time by phone. After 40 minutes on the phone, I find out that I will not be receiving a promo code because I accepted a free YARD SIGN. Apparently, "availing" myself of the yard sign means I will not receive free installation - despite the fact that this is nowhere mentioned in the checkout process. Seems like false advertising to me... The only way around this is to ship everything back to Ring and repurchase without the YARD SIGN. I will be shipping everything back - but I won't be repurchasing. HORRIBLE - 2 THUMBS DOWN.

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20-05-2025 12:10:52

Responses (7)

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Caitlyn_Ring
User Solution
Hi @user_b9b17c. After checking with my team, we'd like to look into this further with you. At your convenience, please send a private message @Ring on Facebook, X, or Instagram. If possible, please reference this Community post by sharing the link, so our team can get up to speed with the situation. Thank you!
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21-05-2025 07:44:17
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user_23453c
The best solution is to not re-purchase at all. Ring is apparently only interested in selling more and more and more and more, you get the point, subscriptions. Getting rid of mine and looking for a different solution.
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20-05-2025 01:41:24
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Caitlyn_Ring
Hi @user_b9b17c. OnTech is the company who provides the installation services, which you can learn more about here https://www.ontechsmartservices.com/pages/ringinstall/?fp=1&utm_source=ring&utm_medium=site&utm_campaign=installpage&utm_content=ontechbutton. Free installation is only offered with the items listed here https://ring.com/install-offer.    Did you select the Whole Home Enhanced Kit from that page, or a different bundle? I do see that when I add the Whole Home Enhanced Kit to my cart, a free Yard Sign is available to add based on the purchase total. To confirm, you clicked to add the Yard Sign to your order, correct? 
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21-05-2025 12:43:47
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user_4933f9
I’m having the same experience. Very deceptive to promise an email with promo code for free installation after completing the check out process then told later that the purchse is ineligible for the free installation promo. Ring should face a class action suit!
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23-05-2025 03:14:41
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user_4933f9
I’m having the same experience. Very deceptive to promise an email with promo code for free installation after completing the check out process then told later that the purchse is ineligible for the free installation promo. Ring should face a class action suit!
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23-05-2025 03:14:44
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