2 our of Ring Stick Up Cameras are now emitting a loud random 2-3 second beep. This seems to be a common thread now on the community board for the past two weeks and a is a known issue with Ring. The sound is similar to a smoke detector chip. I called in to the ring help phone number on 8/31/2020 and the help desk operator was able to hear the random noise 3 times over the phone as it occured, but she was unable to give me a reason as to why this is occuring and I was left with directions to wait and Ring is looking into these issues. This is not acceptable as this now occurs at random times of the day and is confused as a smoke detector sound for my family including a small child.

Yes, mine has started doing the same thing about 3 or 4 weeks ago.

Remote property stickup camera has been bleeping all night long, keeping occupants awake. What's the quickest permanent fix for this issue? Historically this camera has been fine for 6 months, having bought it from Ring direct. Thanks

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user_ca0904

Wi fi issues

troubleshooting

Hi Viewing video on my new Ring video doorbell is fine when I am sat in the house. If i go down the garden my phone switches to 5G and it takes a couple of minutes for the phone to pick up the video, once picked up the signal drops every 30 seconds or so. Am I right in thinking that you should be able to view the cameras from virtually anywhere? I have an RSSI of -45, an upload speed of 39.49 and a download speed of 13.25 (on full fibre)

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07-04-2025 03:34:27

Responses (1)

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Caitlyn_Ring
Hi @user_ca0904. The RSSI you shared indicates a good connection. The upload and download speeds are also sufficient, as the Ring Doorbell only requires 2 Mbps of upload and download. This issue appears to be isolated to the mobile data connection on your phone, since it occurs when your phone switches to 5G outside your home. What type of mobile data plan do you have? Often times, phone service providers will offer unlimited data, but your speeds will be lowered after you use a certain amount of data per cycle.
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25-04-2025 07:20:54
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