Where is customer support number or email?
I guess since it was bought my Amazon they want to make it almost impossible to find a way to talk to a person. It's time for my annual renewal and my credit card was declined and I try to put it in again and it's not taking my credit card. It says "Credit card not updated try another card" or something. Of course no contact us button. Screw it! This is very irritating. I want to talk to someone. Geeeezzzzz.
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08-12-2019 05:56:59
Responses (2)
- P
I'm on a computer. When I hit help I get a drop down list it is things such as 'device help', FAQ, community, etc. I did discover a couple clicks into one is a phone number. Companies hate for people to call them these days and so they hide their phone number 2 or 3 clicks deep someplace. At the very top needs to be a tab that reads 'contact us' and the phone number be right there when you click it.
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08-12-2019 12:54:58
CHi neighbor-- if you click on the Help tab \> Device Help and then the main drop down, you'll see 'Get in Touch', which takes you here [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) -- hope this helps!
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09-12-2019 12:13:23
EAlmost all websites place their support connections on the bottom of the page. So if you don't see it look at the bottom.
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09-12-2019 12:14:00
- S
I had a similar issue with bad support. We should all try a different company. My next door neighbor has the Nest doorbell and it is awsesome, as was their tech supoport helpiong him out initially.
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14-12-2019 11:50:52
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EI have to say you do like to post a bunch of negative posts. You may be better off getting something else. I have a bunch of Ring stuff and have no issues. Many do as well. By the way, why would anyone bother to try and help someone that's negative and says they're going to try something else? Not many...
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15-12-2019 02:05:35
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Eagle328
See attached photos for where it's hidden in plain site...  
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08-12-2019 06:32:34
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