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R

Remarker

Accepted Solution
Video Timestamp Issue (UTC)

I can't believe the video timestamp issue has still NOT been fixed. It has been happening for about 1 week now and has been reported by MANY users.

The posts about it keep being marked as "Accepted Solution" when someone who I assume is a Ring employee responds, but the responses are not SOLUTIONS, they are just acknowledging the issue.

It is obvious that in the history list local time is displayed, but when the video is viewed, UTC time is displayed.  It started happening July 3rd-4th so something changed during that time that broke it.  Shouldn't be too hard to figure out what broke it.

PLEASE fix this issue ASAP.

23

2

0

10-07-2024 03:03:43

Responses (1)

C
Accepted Solution

Hi @Remarker. This issue is fixed in the latest version of the Ring app. Check the app store to see if you have an update available for the Ring app. Please keep in mind that app updates are performed on a slow rollout, so you may not see an update available yet. 

0

12-07-2024 06:15:55

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