Responses (1)

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Eagle328

[https://shop.ring.com/pages/protect-plans](https://shop.ring.com/pages/protect-plans)

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28-12-2019 19:12:36

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SeismicGuy

I just had an unpleasant surprise. I have Ring Doorbell which is on an auto-renew subscription and a Ring Security Camera/Light that was free for one year. I did not renew that quickly enough and found that ALL of the previous videos are now not accessible. Apparently there is only a 15-minute grace period before losing everything (according to the support person I just "chatted" with. Seems ridiculous but something to keep in mind if you want access to previous vidoes.

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20-01-2020 22:01:25

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Eagle328

It only saves for 60 days in the US. 30 days in other places. Just to add.

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20-01-2020 22:06:03

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SeismicGuy

Yes I was aware it was 60 days but still hadn't figured on losing any of the previous 60 days just because I took an extra few hours to renew from the first year free.

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21-01-2020 00:19:13

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Eagle328

Sadly, it's most likely just automatically done after a certain time frame. I'd be nice if you received a warning a day or so before.

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21-01-2020 00:21:49