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Unable to subscribe - Redirects to dashboard
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Hi,
I am unable to subscribe to Ring. I had a ring device for a couple of years that I was subscribed on, I then have a wonderful person come to the door and remove it. Once that happened I cancelled my plan and purchased a new device.
The new device has 1 day trial left and every time I try to setup a plan, it just redirects me to the dashboard page...
I have tried using the bot and chat system on the website that advises me to call the number, after 10 minutes on hold I thought I'd try here.
I am not sure if my old device's subscription is interfering with getting a plan on the new one as when I choose "view plan details" it also redirects me to the dashboard...
Any help would be appreciated.
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15-08-2022 01:58:59
Responses (1)
U
Hi Caitlyn,
Thank you for replying. I really didn't want to remove the old device from my dashboard just yet as I still may need to access a recording off it.
After removing the device I was able to setup a new subscription. Thank you for the assistance.
1
16-08-2022 09:15:21
C
@user20777 I'm glad that worked out. Let me know if you have any other questions. :)
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17-08-2022 03:28:47
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Caitlyn_Ring
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15-08-2022 07:57:54
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