General Topics
Smoke-CO detector "Device Replacement Needed" while device seems to be operating?
# Question I'm seeing the following. Is this an issue on my side? If so what should I do? # Issue After the seemingly successful installation of a smoke-CO detector to ring.com, I see "Device Replacement Needed" red letters on both smoke and CO sensors on ring.com. I do see battery status. I have not tested activating the smoke/CO detection (during the installation, it did beep at the right time).  # Environment - Device in question is this [First Alert Z-Wave Smoke Detector & Carbon Monoxide Alarm, Works with Ring Alarm, 2nd Generation (amazon.com)](https://smile.amazon.com/gp/product/B08FFB233Y/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1), which I believe is the same one that ring.com recommends. Bought in August 2021 on amazon.com. - Upon hooking the device to ring.com, I chose "Set Up a Device" -> "Security" -> Alarms" -> "Smoke Carbon Monoxide Alarm (2nd gen)"
2186 •
0 •
3 •
16-10-2021 09:04:33
Responses (2)
- R
Resolved myself. In a nutshell, - I have 3 devices of the same kind. 2 out of 3 successfully connected to my ring.com. - However, connection process for those 2 successful ones got stuck a few times. I did factory-reset this device (*1) multiple times AND forced to remove the device from ring.com and re-tried. - 1 failing device, which is the one I reported on this thread, is still not connecting to ring.com. - Status of it in case anyone is curious. After various attempts I reported above, I did try to connect the device to another home automation system (`Home Assistant`, via `Z-Wave JS Mqtt`) just to see if the device' Z-Wave inclusion works. This went successful, then factory-reset and re-try to connect to ring.com, which then complained that the device is already included in another Z-Wave gateway. This indicates to me that factory-reset may not be sufficient, but the manufacturer said the factory-reset step I did sounds ok, and I'd have to rather talk to ring.com support. So I'd call the original issue on this thread is resolved. *1...Instruction isn't clear at all. I found sliding the battery cartridge out, remove batteries and put them back in, press and hold Test button, slid the battery cartridge in, them release Test button.
•2
14-01-2022 06:29:52
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
r130s
I found a "!" sign in each device page on my ring.com dashboard and clicking that shows this message.  For search purpose, the msg reads: > Replace with a new First Alert Smoke & CO Alarm. > This device is malfunctioning and may not reliably detect smoke & CO. This device will no longer be monitored. Just spoke with ring.com tech support who eventually escalated to their "advanced support" but they saw no more details than what I posted here and recommended talking to the manufacturer.
1
01-12-2021 10:01:12
•