Shipping to Malta (EU)

Does anyone know why Ring has changed its shipping policy regarding Malta? I have Ring products installed in 2 locations with the Ring Protect Plan on both. I now need to order replacement batteries and additional products and all of sudden it is saying that there is no shipping option to Malta. I tried contacting customer support but either they did not understand or I dont know as their only solution was to call. Really frustrated as the products are excellent but not having replacement items means have to go through a courier or change systems.