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Ring wi-fi network is not recognized
wifi
troubleshooting
following instructions to re-connect wi-fi with new system but ring wants me to join wi-fi network "Ring-1beb4c" but phone does not recognize this network - how can I correct this?

134

0

2

13-10-2023 11:39:26

Responses (4)

L
did you tap "got it" and then join if yes try to factory reset the device, press/hold for 20 seconds and try to re-setup

1

13-10-2023 11:53:13

B
yes but it asked to connect to wireless network that i iphone would not recognize - just need to change wireless new name and password but not making it easy - will try re-setup but not optimistic.

0

13-10-2023 12:12:32

L
[quote="breed88, post:3, topic:233097"] yes but it asked to connect to wireless network that i iphone would not recognize - just need to change wireless new name and password but not making it easy - will try re-setup bu [/quote] ring 1beb4c is a temporary network of your device to let the device to connect to your home network. and since its not working, FR might solve your concern or isolate if its a device issue.

1

13-10-2023 12:23:23

B
thanks for the suggestion

0

13-10-2023 01:35:22

C
Hi @breed88. Just like @lalalala said, that network is the temporary setup network given off by your Ring device. Your phone will connect to this temporarily during the setup process, and then reconnect back to your wifi network afterwards. You can find more troubleshooting steps for the setup process [here](https://support.ring.com/hc/en-us/articles/217240386-Fixing-Repeated-In-App-Setup-Failures). I hope this helps!

0

13-10-2023 04:58:45

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

12-11-2023 04:58:51

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