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Hi just got ring doorbell 2, with free subscription, which doesn't record my videos, so I bought the basic plan, which I've now realised doesn't start for a month How do I delete the free trial and still keep my basic plan, so I can have videos stored now , without having to wait a month

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02-12-2023 11:58:00

Responses (2)

C
Hi @user69483. The [Ring Protect Trial](https://support.ring.com/hc/en-us/articles/360061192351-Ring-Protect-Trial-Information) does offer access to video recording. Ring Doorbells do not record continuously, they will record motions, dings, and Live Views. You should then be able to navigate to the Event History to play back an event. If you're having issues with the trial and video recording, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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04-12-2023 06:46:48

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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03-01-2024 06:47:42

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