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U

user_2ad556

Accepted Solution
Ring doorbell 3
troubleshooting

How do I fix the time on my time stamped videos. It is like 6  Hours different from the live feed time 

26

4

0

07-07-2024 08:22:30

Responses (2)

C
Accepted Solution

This issue has been resolved in app version 3.74.1. Check the app store to see if you have an update available for the Ring app. Please keep in mind that app updates are performed on a slow rollout, so you may not see an update available yet. Thanks for your patience. 

0

10-07-2024 11:59:59

C

Hi @user_2ad556. Our team is aware and looking into this concern. The timestamp displayed on video playback is in UTC, which is why it does not match your timezone. Once we have any updates, we'll share them here. 

0

09-07-2024 12:35:09

U

any updates yet? Reinstalled ring app-still shows hours ahead......Thank you, Laura

0

09-07-2024 01:04:08

T

Hi @User_b03f40. No, there are no new updates as of yesterday when this post was last updated.

0

10-07-2024 02:58:57

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