‎Ring doorbell 2020 release won’t fully recharge

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CanadianLassie

Ring doorbell 2020 release won’t fully recharge

battery-video-doorbell

troubleshooting

This is my second winter to have my Ring doorbells (2020 release). I am using the battery since it is not hardwired. This year, we’ve had a few cold snaps (windchill down to -45 C). I read that the battery drains fast in the cold weather. True! I’ve tried recharging my devices a few times but one never gets above 12% charge and the other never above 20%. Until the cold weather happened, I never had a problem getting a full recharge. I left the devices recharging with the USB cable for 2 days and they would never fully recharge. Does anyone have any suggestions as to what I can or should do (besides moving to a warmer climate ;-) )? Thanks for your help.

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29-01-2022 04:27:06

Responses (1)

T
Tom_Ring
Hi @CanadianLassie. Correct! As noted in this Help Center article [here](https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells), you will have diminished battery performance in the Cold Weather. I would suggest using a [Plug-In Adapter](https://ring.com/products/video-doorbell-plugin-adapter-gen-2) to provide a constant trickle charge to help offset the Cold Weather Performance.
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31-01-2022 05:20:45
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