General Topics
Not sure where to look? Browse general posts, topics, conversations and more.
Ring devices ignore closest Deco X20 and keep connecting to Main Deco
Deco X20Hardware Version: V2Firmware Version: 3.3.65Hello. My Ring Chime Pro ignores the Deco X20 sitting right next to it and keeps connecting to the main Deco, 2 rooms away.From what I read:* It can't be the band, as the main Deco band is 2.5/5 GHz and Ring devices connect to it fine.* I disabled Fast Roaming and Beamforming, but again no luck.Any ideas?Thank you
1200 •
0 •
1 •
12-06-2023 13:06:38
Responses (3)
- S
@user47769 any resolution to your issue? i got a new deco system about a month ago after upgrading from my google wifi and my ring cameras and doorbell has been terrible with these Deco devices. i may consider switching back. i turned off beamforming and fast roaming as well. if you want to connect directly to the deco you prefer you can go into devices on your deco app and click on the ring chime from the devices (youll first need to find the mac address from your devices in the ring app) then in Deco, click on the ring chime pro mac address and select the deco device you want to connect to and turn off mesh wifi for that device. even after doing all this myself for every ring device im still having major issues.
•0
10-07-2023 15:28:42
•
- U
I lost weeks to this and finally solved it. For some reason the chime firmware does not like “high” IP addresses. My deco router was set to issue IP addresses in the range of 192.168.1.x and actually ended up at 192.168.1.190.I change the IP range on my router to be 192.168.0.x and also assigned the chime a fixed IP address of 192.168.0.4 (nice and low for good measure). Now works a charm. Advanced settings in app.
•1
10-01-2024 22:17:41
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user47769. I do not have any basic troubleshooting steps to offer that will help with your concern. Perhaps our advanced technical support team can assist with this. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
15-06-2023 16:21:34
•