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U
"Remember password for Live View" option doesn't work
ring-website
troubleshooting
The "Remember password for Live View" option doesn't seem to work. When opening motion notifications delivered to my PC in Chrome I often need to login again even if I just logged in 30 minutes prior for another notification and checked "Remember password for Live View". I can understand the need to re-authenticate if it's been a week or two but I should be able to stay logged in for 30 minutes. It defeats the purpose of opening a motion notification and seeing the person before they move out of sight. I'm on Windows 10 using Chrome Version 119.0.6045.160.

368

0

1

18-11-2023 07:52:40

Responses (3)

T
Hi @user67126. This may happen if you are using a VPN or an Incognito window. It may also happen if you have a Chrome extension that deletes your cache and cookies automatically. I would suggest checking your settings or checking this Help Center article [here](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View).

1

20-11-2023 04:43:00

U
"if you are using a VPN or an Incognito window. It may also happen if you have a Chrome extension that deletes your cache and cookies automatically." This doesn't appear to be the case. I've confirmed it does not work on the latest version of Chrome, on Windows and Mac, with and without extensions, and keeping all cookies for the site. No VPN is in use. It just doesn't work.

0

04-12-2023 01:37:45

C
Hi @user69706. In this case, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) to investigate the issue further. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

06-12-2023 05:06:21

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

05-01-2024 05:07:03

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