Refund for double charge

Question

I subscribed to the wrong address on my account and immediately unsubscribed and subscribed to the correct account however I was still charged for both subscriptions. Please refund my 2nd ring subscription.

Caitlyn_Ring · Answer

Hi @Amrilynn. You should receive a refund for the cancelled subscription after about 5-7 business days. If you don't receive one, you'll want to contact our support team directly so they can take a closer look at this for you. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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Refund for double charge

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