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Received 2 factor verification code without requesting one
account-settings
I received a 2 factor verification code from Ring but I didn't request one. I changed my password afterwards. I'm worried that my Ring password was leaked. Is there a way to find out why I received the 2 factor verification code? Thanks
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05-01-2021 03:14:55
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Caitlyn_Ring
Hi @bzxctkgrn. You will receive a two-step verification code whenever you sign-in on the Ring App or the Ring website. Changing your password was a great step to take as we recommend doing so anytime you are worried about your account security. You can also use the [Control Center](https://support.ring.com/hc/en-us/articles/360038142272-Ring-Control-Center-Information) within the Ring App to see what devices are currently signed into your Ring account and remove them if needed. I hope you find this information helpful, and you can always reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) if you have further questions regarding your account. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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05-01-2021 03:56:20
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