poor technical support

Bought an indoor camera that was working except it would send me a banner notification of movement. Since I wanted sound like on my doorbell I called tech support He had me uninstall the app turn off the phone and reinstall again THE ONLY PROBLEM IS I JUDT READ IT DIES NOT OFFER A SOUND ALERT IT IS A NOTIFICATION INLY NOW I CANT LOG Into the new app I downloaded it lets me login one time once I sign out it then tells me my login credentials are invalid and asked me to get a new password which I do and the same thing happens over and over again I have reset my password 10 times and the layout does not show me how to do live viewing at my vacation home which has a doorbell with live view AND sound anymore I have no sound no talking to anyone as there is no live with the new App he had me install Tech support has tied me up for 3 hours and I have no access to either house and no fix