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"Please enter a valid email" when updating email address
I'm trying to update my email address for my account but it's saying "Please enter a valid email" when I try - and yes it is valid and I have typed it correctly.Its seems to not like any email addresses on my domain that I try. Is there any way to get this sorted?Pete
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05-02-2023 23:41:01
Responses (3)
- P
Sadly this wasnt on my phone, it was on my laptop.I might give support a shout if its not a common issue
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06-02-2023 18:42:07
- J
Hi @PistolPeteUK. I would try using a different web browser to see if it makes a difference. If that does not work either, then try using the Ring app on your phone to change your email. Let me know if any of those work for you.
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07-02-2023 16:34:09
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JI have this same issue. I am using my own domain where I host my email and no email addresses work. I tried from the app and several browsers. Did this ever get resolved?
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08-12-2023 09:09:38
- C
Hi neighbors. If you have already tried a different web browser and the Ring app but this issue persists, please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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08-12-2023 19:19:11
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John11259
I just spoke to customer service yesterday about this. I have an android phone and common email addresses pop up. What I did was I manually entered the email address and it worked. Hope this helps.
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06-02-2023 02:54:07
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