General Topics
No Access to Ring Account
Hello, I’ve completely lost access to my Ring account due to two-factor authentication. I have a new phone with a different number that is not the number that was used to setup 2FA on my initial Ring account. I would just like to know how to either regain access to my previous Ring account (and how to reset two-factor auth on that account) and/or cancel the Ring Protect Plan that I have with that account so that I can re-setup and connect my doorbell to this account. I had to make a second Ring account (this one) to even be able to post this to contact Ring as I did not generate an OTP from the previous account (which means that I could not even call Ring to get this resolved), and am signed out of each of the Ring apps/website that I have on my devices. Any help would be much appreciated. Thank you!
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18-09-2020 07:00:13
Responses (1)
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Marley_Ring
Sorry to hear about this, @angeld83! At Ring, we value your security and your privacy. If the information in our [Community post](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-to-Ring-Account-Security/ba-p/23161) about account security does not help, our support team will certainly be able to. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Additionally, and as described in our account verification [help center article](https://support.ring.com/hc/en-us/articles/360046677292-Verify-your-account-for-faster-phone-service), if you do not have access to your Ring account to get the code from the Control Center, you will need to select option 1 for the Ring app or 2 for the Ring website, and wait for the end of the instructional audio. Then, choose option 3 which will get you through to support. I hope this helps! :)
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18-09-2020 09:33:54
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